QUICK REFERENCE
3-5-Day Standard Production Time : FREE
Setup: FREE
Personalizations: FREE. We do not charge when individual trophies have different names to be engraved.
Art Charges: FREE
- No charge when art conforms to the art guidelines on our website
- When art does not conform to artwork guidleines:
- Minimum art charge is $25.00.
- Hourly rate is $90.00
- See our Art Specifications page for detailed art information.
Art Proofs: FREE for the first two proofs
- You don't have to specify type style, size and layout; our art department will do that and send you a proof.
- If, after the first art proof, you make changes, we will send you a second proof at no charge.
- All subsequent art proofs are $10.00
- Art proofs are provided when requested
- When art proofs are requested approval must be received before production will start
- All art proofs are e-mailed
Additional imprint locations:
- Direct Engraving/Laser on Crystal - $7.50 for each additional location not included in the standard price.
- Metal Plate Engraving on Wood, Marble or Crystal - $10.00 for each additional location not included in the standard price.
Order Changes:
- All changes must be received via fax or email.
- Verbal changes will not be accepted or acted on.
- Additional charges may be incurred when changes are made after art preparation has started.
Shipping Charges:
- Master Carton. A $5.00 charge per box is added to the invoice for special protective packing to assure safe delivery.
- Our website will calculate freight charges. We will notify you of freight charges prior to shipment, and charge your credit card accordingly.
Rush Charge:
- Rush charge applies when the ship date is three or less working days from receipt of order and artwork.
- 25% of order or a minimum of $37.50, whichever is greater.
- Be sure to select the correct shipping service (ground, overnight, 3-day, etc.) when ordering to meet your deadline.
Cancellation Charges:
- All cancellations must be received via fax or email.
- All costs incurred prior to order cancellation will be charged.
Returns:
- We will accept damaged or incorrect orders for repair or replacement with prior authorization.
- Contact customer service for a Return Authorization Number.
Credit Policy:
- In order to offer our low prices, all orders must be prepaid with VISA, MasterCard, Discover or American Express credit card .
- PO's are only accepted from established, approved school districts, and government agencies
- We do not ship COD.
Prices are subject to change without notice.